Monday, February 9, 2009

A recipe for Creating a Positive guest Experience...


I found this very interesting recipe...and it works!

The ingredients:
1 Heaping Cup of smiles
1 Pleasant Greeting
2 Generous Tablespoons of "How may I help you."
3 Cups of Prepared Questions
2 Firmly Packed Cups of Listening
1 Large Package of Warm Empathy
1/2 Dozen Options
1 Pleasant Closing

Method:
1.Set aside 2 tablespoons of smiles for garnishing.
2.Take the remaining cup of smiles and blend them with your pleasant greeting and gently pour in the "How may I help you's."
3.Then, fold in your prepared questions along with the listening. Delicately combine the warm empathy along with the 1/2 dozen options. Mix well.
4.Top off with a pleasant closing and evenly sprinkle remaining smiles.
5.Serve to your customers and repeat.

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