How good is your Engrish?

These are some very true Insurance statements filed on the claim forms...

A pedestrian hit me and went under my car.
The guy was all over the road, I had to swerve a number of times before I hit him.
Coming home, I drove into the wrong house and collided with a tree I don't have.
I thought my window was down but I found out it was up when I put my head through it.
I collided with a stationary truck coming the other way.
I pulled away from the side of the road, glanced at my mother-in -law, and headed over the embankment.
I had been driving for 40 years when I fell asleep at the wheel and had an accident.
To avoid hitting the bumper of the car in front, I hit the pedestrian.
I was sure the old fellow would never make it to the other side of the road when I struck him.
The pedestrian had no idea which way to run, so I ran over him.

A recipe for Creating a Positive guest Experience...

I found this very interesting recipe...and it works!

The ingredients:
1 Heaping Cup of smiles
1 Pleasant Greeting
2 Generous Tablespoons of "How may I help you."
3 Cups of Prepared Questions
2 Firmly Packed Cups of Listening
1 Large Package of Warm Empathy
1/2 Dozen Options
1 Pleasant Closing

Method:
1.Set aside 2 tablespoons of smiles for garnishing.
2.Take the remaining cup of smiles and blend them with your pleasant greeting and gently pour in the "How may I help you's."
3.Then, fold in your prepared questions along with the listening. Delicately combine the warm empathy along with the 1/2 dozen options. Mix well.
4.Top off with a pleasant closing and evenly sprinkle remaining smiles.
5.Serve to your customers and repeat.

Energizers...

Here are some great enegizers to wake any group!

1. Positive Recognition

Have the class follow your action...

Clap your hands twice,

Slap your thighs twice,

Snap your fingers twice,

And say" Yeah"! (like the Fonz)

2. After a long session, to recap..play Musical Ball (just like musical chairs) and ask questions to the person who get the ball when the music stops.

3. It's OK, It's Allright

Tell participants that they have to listen carefully to what you say, so when you ask them if it's ok, they have to reply It's Alright and when you ask If It's Allright, they have to answer It's Ok!

4. Play tongue twisters

Well...I'll add some more later on!

Have Fun!

A new site is born!

Well...what can I say, it took a while but I finally decided to to create this site! I hope with this site we can share our views and the trials and tribulations of the training game. I work at a hotel and it's not a walk in the park like most people think-training is a lot of hard work! I had just given a training session to my Management Team on Group Training and they finally understood why I spent my time pouring over books and surfing the web! Research! Research! Research! Not to mention analyzing every single operational issue that happens in the hotel always asking the who,what,why,when and how's-being a "Super Slueth"-searching, discovering.
Here's to my new site and I hope it can be shared by all!

Cheers!